Customer Service Representatives
Answers to frequently asked questions can be found on this page. If you cannot find an answer to your question here, please use our new Game Support Contact Form for GAME inquiries.
* Clicking “Game Support/Contact Form” will take you to the input page of our “koeitecmo.info” domain. This domain is safe and secure and is part of our official customer support page. Please submit your inquiries in the “Contact Form” only, and we will reply to you via email. To access, please use the latest PC browser (Google Chrome, Mozilla Firefox, Safari, Opera, Microsoft Edge), or smartphone (Android5 or higher Google Chrome, Mozilla Firefox, iOS6 or higher Safari, Opera, Samsung Internet). THIS IS FOR TECHNICAL SUPPORT ONLY. Customer Service Representatives do NOT provide Game Hints or Tips and do NOT accept game ideas. Depending on your inquiry, please know that we may not always have answers or might take some time to respond to your inquiry.