Welcome! This section is dedicated to providing you with information on technical assistance, replacement of new defective products, and consumer alerts.
Customer Service Representatives
Answers to frequently asked questions can be found on this page. If you cannot find an answer to your question on each official game site, please use our new "Contact Form".
Clicking the "Contact Form" will take you to the input page of our "koeitecmo.info" domain.
* This domain is safe and secure, and is part of our official customer support page.
Please submit your inquiries from the "Contact Form" only, so we can correspond in the URL that will be sent later. To access, please use the latest PC browser (Internet Explorer, Chrome, Firefox), or smartphone (iOS8 or more Safari, Android 4.2 or more of Chrome).
Depending on your inquiry, please know that we may not always have answers to your question.
Or it may take some time to respond to your inquiry.
THIS IS FOR TECHNICAL SUPPORT ONLY. Customer Service Representatives do NOT provide Game Hints or Tips and do NOT accept game ideas.
Damaged, Scratched Discs or Discs that "Freeze"
If you purchased your game new from your retailer and discovered a damaged or scratched disc when you first opened the case or encounter a disc that "freezes", please return the game back to the retailer for an exchange based on their store policy. If you have a damaged disc, but the above does not apply to you, please refer to KOEI TECMO EUROPE's limited warranty policy information found in the back of your game manual.
Future KOEI TECMO Products
The latest information on future KOEI TECMO EUROPE games can be found in the NEWS section. If the game you are looking for does not appear, we have no information at this time. Keep checking back from time to time for updates.
IMPORTANT NOTICE – Windows XP support to end
The following notice is regarding the operating system requirements for our PC (Windows) products.
On April 8, 2014, Microsoft will end support for Windows XP. As a result, KOEI TECMO GAMES CO., LTD. will also discontinue support for Windows XP on April 8, 2014.
For customers who continue to use Windows XP, although games will still work after the support period ends, future version upgrades, patches and automatic updates (updates that are activated while online) cannot be applied and as a result the games may no longer run properly.
In advance of the end of Windows XP support, we recommend that any affected customers consider upgrading their PC and/or OS (operating system).
Further information from Microsoft regarding security risks related to the end of Windows XP support can be found on the following website:
We will post additional announcements as necessary. We thank you for your continued support of KOEI TECMO titles.
KOEI TECMO does NOT accept any outside game ideas at this time.
KOEI TECMO EUROPE LTD.
Unit 209a, The Spirella Building,
Bridge Road, Letchworth Garden City,
Hertfordshire, SG6 4ET,