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Customer Support

Customer Service Representatives

Answers to frequently asked questions can be found on this page. If you cannot find an answer to your question on each official game site, please use our new "Contact Form".

Clicking the "Contact Form" will take you to the input page of our "koeitecmo.info" domain.
* This domain is safe and secure, and is part of our official customer support page. Please submit your inquiries from the "Contact Form" only, so we can correspond in the URL that will be sent later. To access, please use the latest PC browser (Internet Explorer, Chrome, Firefox), or smartphone (iOS8 or more Safari, Android 4.2 or more of Chrome).
Depending on your inquiry, please know that we may not always have answers to your question.
Or it may take some time to respond to your inquiry.
THIS IS FOR TECHNICAL SUPPORT ONLY. Customer Service Representatives do NOT provide Game Hints or Tips and do NOT accept game ideas.

Damaged, Scratched Discs or Discs that "Freeze"

If you purchased your game new from your retailer and discovered a damaged or scratched disc when you first opened the case or encounter a disc that "freezes", please return the game back to the retailer for an exchange based on their store policy. If you have a damaged disc, but the above does not apply to you, please refer to KOEI TECMO EUROPE’s limited warranty policy information found in the back of your game manual.

Game Ideas

KOEI TECMO does NOT accept any outside game ideas at this time.